Employment Opportunity: Global IT Helpdesk Specialist - Madrid | Oceana
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Global IT Helpdesk Specialist - Madrid

Oceana is the largest international advocacy organization dedicated solely to ocean conservation. Oceana is rebuilding abundant and biodiverse oceans by winning science-based policies in countries that control one third of the world’s wild fish catch.

With over 100 victories that stop overfishing, habitat destruction, pollution and killing of threatened species like turtles and sharks, Oceana’s campaigns are delivering results.

A restored ocean means that one billion people can enjoy a healthy seafood meal, every day, forever. Together, we can save the oceans and help feed the world.

Our international team of marine scientists, economists, lawyers and advocates win specific and concrete policy changes to prevent the irreversible collapse of fish populations, marine mammals, plus other sea life and their ecosystems from overfishing, disrupting fishing practices and pollution, amongst others.

Department: IT

Location: Madrid, Spain

OCEANA seeks a Global IT Helpdesk Specialist to provide day-to-day technology and workstation support, and IT training to staff in Oceana’s office in Madrid, Spain, and our offices around the globe.  The incumbent provides timely, quality-oriented services to users and computers in 13+ International offices across all time zones and maintains relevant documentation, with a focus on European and Philippines staff.  The position supports global IT projects as required. The Helpdesk Specialist coordinates with IT Manager and other IT staff to manage time and tasks appropriately and will travel regularly to our Headquarters in Washington, DC.



  • Provide Global Oceana Help Desk Services, with a focus on EU and Philippines offices

Respond to IT support requests in a courteous, professional and efficient manner.  Maintain and deliver Help Desk ticketing, activity tracking and reporting services. Provide support for meeting set up, including EC meetings, Board Meetings and the International All-Staff meeting.

  • General IT Administration

Setup and configure new network clients: workstations, laptops, and printers. Install hardware and software applications and their updates as needed. Analyze software and hardware problems, resolve or escalate for problem resolution. Repair and maintain computer systems, laptops, printers, and other peripheral devices.

  • Training

Provide individual and group training to raise the organization’s ability to effectively utilize IT resources. Provide operational training on MS Office and other Oceana software and hardware. Work with others to develop a training curriculum, user guides and training materials. Review IT policies and procedures and ensure they are updated and accurate.

  • Procurement

Ensure cost effective solutions based on global office location. Properly report and code IT costs and prepare bills for payment. Ensure that all IT related expenses are coded, approved, and submitted for payment. Negotiate with IT service providers to ensure lowest pricing for services globally.

  • Other Responsibilities

Assist IT staff with various administrative duties including office equipment and furniture inventory, preparing reports, purchase orders, telephone inquiries and schedules. Assist with team coordination and meeting set up; keep shared IT service spaces clean and operational. Maintains relationship with local IT services providers.

  • IT Projects

Develop project management expertise – coordinate and track vendor deliverables based on project timelines. As assigned, take ownership of IT projects or specific components.

  • General IT Network Administration

Monitor the network and escalate outages to the IT Administrator to minimize downtime.

  • Administration of Windows Servers

Assist with network security by creating and maintaining user accounts and assigning access rights, assigning permissions and creating departmental shares. Monitor logs network logs, maintain daily system backups, and restore lost/deleted files.  Maintain print services and performance standards using server administration tools.


Qualifications and experience:

We are seeking an experienced candidate with a Bachelor’s degree in IT or related field with a minimum of 2 years’ experience providing helpdesk IT service, installing, repairing and maintaining printers, mobile devices, computer hardware, software and peripherals.



  • Experience managing Active Directory and Exchange.
  • Knowledge of Microsoft Windows, Outlook Client and Microsoft Office is essential. Apple and other operating system knowledge is a plus.
  • Knowledge of telephone system/PBX/voicemail administration is a plus.
  • Excellent problem-solving skills.
  • Ability to communicate well with users, consultants and hardware/software vendors.
  • Strong organizational skills with attention to detail.  Ability to work independently.
  • Ability to effectively communicate, both verbally and in writing in English and Spanish, fluency in these languages is essential for the position. French and/or other European language skills is a plus.


 Oceana offers:

  • The possibility of working in a young multicultural organisation in an international environment.
  • Full time contract.
  • Flexible working day (8 hours a day).
  • Salary commensurate with the selected candidate’s qualifications and experience.


To apply for the post:

Please send a cover letter stating the skills and approach that you would bring to the position, together with your CV/resume, in strict confidence, by email only to:  [email protected]

Please ensure that they are sent with the titles “Your name cover letter” and “Your name CV”. Please put “IT” in the email subject line. Also, please let us know where you saw the post advertised.


Only applicants being interviewed will be contacted.

Closing Date: 15 October 2017